Let’s start at the beginning. Goods – such as the products you purchased from us – can’t simply be shipped freely from country to country. When goods are imported into a different country or customs territory, there is a charge called Customs Duty that must apply. This is charged by the local customs authority where the goods are being imported into.
If Customs Duty is payable to your territory, you’ll be responsible for paying it to the authorities, so Wheelchair88 isn’t involved in this process but able to assist. Whether Customs Duty is payable, and by how much, depends on a whole lot of different things (the amount payable is usually calculated based on the value of the goods and the type of goods being imported.) For example, many countries don’t charge for any products for the disabled or rehab purposes. Most of the countries have a ‘low value threshold’ below which they do not charge any Customs Duty.